The University provides print services to all members of the University community under the understanding that both the service and the printers will be used in the spirit of cooperation and respect. Information on how to connect to UoA-WiFi are available on our Wireless and Internet page. | If not on Campus you will be asked to login with your username and password. FollowMe Printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. “Follow Me” printing allows for increased flexibility by having your print job follow you wherever you go. Staff can print to any printer on campus by using Follow-You printing or can go to UC print for more specific requirements. EBP’s Follow You Printing solutions are a great example. Privacy Any exceptions from the requirements of this policy, including any one-off circumstances, must be approved in writing by the Director of (Faculty/Service) Operations, and reviewed bi-annually. Follow Me is a virtual print queue that holds your documents for up to 24 hours, letting you control where and when they get released. The maximum hold time for a FollowME print job(the amount of time the system will hold the job before deleting the print job) is 48 hours. Note: You will not be able to select a print queue with this method so you will be charged according to the contents of the document. The use of print services is based on the standards of common sense and courtesy that apply to any shared resource. Printing of large print jobs is discouraged. To view your balance and transaction history select spending history from the menu on the left and select the required date range to display transaction history. The University of Auckland has moved to a fully managed print service known as Follow Me printing. Allocations cannot be refunded or changed. You have to complete the web form to request for print credit or print refund. Accessibility How does the Follow Me printing work? If a copier or printer is currently being used or interrupted, the print job can be … For large jobs consider using the University Print Suppliers. Secure Login . The screenshots are a guide only and may vary for different editions of Windows. If you use a printer or an MFD (multifunction device: copier, printer, scanner in one) and experience problems (e.g., pages printed out blank), you should notify the local IT support staff and fill out the printing credit form. Managed Print Service means the Service which controls and delivers the support and maintenance of the devices under the contract with the Managed Print Vendor. Then follow these instructions: Select a print queue. FollowMe printing is a specific service provided by CAPS with a specific function of being able to print and later retrieve from any printer on the CAPS service. To use the follow me printer, first make sure that it’s installed. FollowMe Printing FollowMe Printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. When using the email to print feature if the document contains any colour elements, the Follow Me Colour print queue will be used by default. Follow me printing is a system that allows you to print from anywhere on campus, including your personal computer, smart phone, netbooks, and retrieve your document at one of the Ricoh Multifunction Devices. Copiers and printers are available in all libraries, computer labs and information commons facilities. Your student account will not be charged for printing at Follow-Me Printers. Can I load my own paper? Open the file that you would like to print. Copyright The Print Policy and these supporting guidelines apply to all members of the University community, whether at the University or elsewhere, and refers to all copy, print and scan and facsimile resources. Follow‑You Printing holds documents in a secure print server until the users authenticate themselves at the network printer of their choice, anywhere across departments or geographies. To download the software for using the FollowMe on a Windows device go to (If you choose the color queue you can only release your job at a color printer) Click Print. Any requests will be reviewed in a reasonable manner. Continue Anyway . Printing credit. Printers are available in campus libraries and additional locations. To provide further explanation, examples and recommended best practices for implementing the Print Policy. A. Allocations are used up before any money that you added to your copy or print balance yourself. 1. Printing with Windows Devices To print from your Windows device you will need to be connected to UoA-WiFi. Is this answer helpful? Disclaimer Choose a Follow-Me print queue to send your job to. FollowMe printing is a specific service provided by CAPS with a specific function of being able to print and later retrieve from any printer on the CAPS service. FollowMe Printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. Refunds can ONLY be claimed if you are graduating or leaving the University. You may continue but there may be unintended side effects or missing features. Some courses give students a free allocation of money for copying or printing. If you use a printer or an MFD (multifunction device: copier, printer, scanner in one) and experience problems (e.g., pages printed out blank), you should notify the local IT support staff and fill out the printing credit form. This feature is available in campus libraries and additional locations. Mobile workers can print securely from any location, mobile phone or tablet device, and if a printer should fail, productivity is not disrupted. Working with print devices from any manufacturer, FollowMe provides the widest range of document output features for head office, branch office and mobile printing environments. Download the app from the App Store or Google Play. You will transferred to the payment page, follow the instructions on the page. Usage above this limit may be recovered from individual staff members. ‎Ohio State students can send print jobs to the cloud and release them at any participating Follow Me Printing location. | A Follow Me printer is a network print queue set up on the print system server that does not automatically route pages to a specific printer. Follow the link for ... B&W Printing 8 cents / page, 8.5x11 in. Follow Me printing is a specific service provided by the managed print service with a specific function of being able to print and later retrieve from any printer on the service. In order to easily access this service it is important that you have a Campus Card. We simply ask that you be respectful of copyright laws, the environment, and of any others who may be waiting to use a library printer. You can add up to $999 per transaction and have a maximum balance of $999. Q. Conditional offer checklist Universal Print eliminates the need for on-premises infrastructure, and enables IT to manage printers directly through a centralized portal. To top up your balance, enter the amount and press submit. Departmental allocations are non-refundable. Print charges may be disputed or challenged through the processes of the, ITS may use any device management mechanisms available to audit for devices which may be exceptions to this policy. Faculty / Staff - How To Guide for Follow-You Print, Copy and Scan - Faculty / Staff **There is a limitation with the PrinterOn cloud printing option that prevents users from selecting more than 10 copies of a … | Follow Me Printing increases the flexibility of having print jobs follow students wherever they go. Phone: +64 9 923 2333 Email: ichelpdesk@auckland.ac.nz, Hours  |  Copyright  |  Privacy  |  Disclaimer  |  Terms of use  |   Feedback on this page. Once you are logged on to a Business School student computer or through the student Terminal Services (our remote access service), you print a document as per usual. Service Level Agreements are the agreements between parties to ensure the services and standard of services are understood. “Follow Me” Printing Instructions Students can now send print jobs to the cloud and release them at any participating Pay-to-Print location. You’ll need your bank account details for an account to account transfer. Allocations always have a start date and end date and are specific. | The University provides access to copy, print, scan and facsimile resources to staff members, students and other members of the University community. Refunds can ONLY be made into New Zealand bank accounts. Feedback on this page, Māori ki Tāmaki Makaurau | Māori at the University, Equity at the University | Te Ara Tautika, manage print service requests to ensure alignment to policy and best operational practice, whilst managing exceptions to policy through escalation paths, seek to minimise the use, and requirement to use, short term printed documents, assist to minimise the count of printers in the environment, and work with the, ensure all exceptions are supported by robust rationale. Service Level agreements, Processes, Knowledge Articles and Support Services are informed through: Content manager:  Associate Director, Customer Experience (Managed Print Service Owner), A to Z Directory Managed Print is the print service supported by Ricoh and includes the Multi Function Devices (printer copiers) that are using the new tap to print technology. If you visit your nearest IC HelpDesk, they can advise you about refunding or crediting your copy/print balance. 1. Connecting to either UoA-Guest-WiFi or eduroam will not enable you to print. Connecting to either UoA-Guest-WiFi or eduroam will not enable you to print. UniPrint Help Log out. & 8.5x14 in 16 cents / page, 11x17 in Defaults to double-sided when available. Knowledge Articles are the self-service documents referenced from the staff and student intranet portals. To print from your Windows device you will need to be connected to UoA-WiFi. there is a demonstrable requirement for a non-standard printer, there is a health and safety or equity requirement, there is a requirement for the positioning and delivery of additional printers exceptional to the recommended layout by the Print Solution provider, costs cannot be allocated by the University Print Management solution, an exception will require the agreement by ITS to a non-standard support arrangement, Exception requests may be made to ITS to fulfil a specialist requirement, Initially, the Print Solution provider themselves will investigate and determine the best solution to meet the requirement, Alternately, the request needs to demonstrate that there is a specific and unique requirement that cannot be meet by the existing Print Services Fleet and functionality, It is envisaged that exceptions will be few. 1. Canon-Follow-Me-Color Please follow the instructions on how to print to an HP or Canon Follow-Me printer on campus. You can get help at the IC Helpdesks for copy and print support during opening hours. You can add money to your balance using the Campus Card application. Students / Community Users - How To Guide for Follow-You Print, Copy and Scan - Students. Single-sided b&w printing (default) Follow Me Printing allows for increased flexibility by having your print job follow you wherever you go. Your claim will be investigated and if successful, a credit will be made to your print account for the faulty print/copy job. How do I get approval for an exception to the print policy? Download Follow Me Printing and enjoy it on your iPhone, iPad, and iPod touch. Allocations are given by the University; they are not part of your personal funds. Information on how to connect to UoA-WiFi are available on our Wireless and Internet page. University means the University of Auckland and includes all subsidiaries. Connecting to either UoA-Guest-WiFi or eduroam will not enable you to print. In doing so it seeks to manage the system effectively in order to support security, privacy and efficient resource management. If you are still a student, you will not be able to get a print … This ensures printing is confidential to the user and reduces printed waste, from documents left uncollected at the printer. Printing from a personal device. Refunds are only available if you are graduating or leaving the University. This ensures printing is confidential to the user and reduces printed waste from documents left uncollected at the printer. However, if there is a dispute with the findings, it will be escalated to the Head of ITS for a full and final decision. | Top up your printing balance from the self-service welcome page: Under ‘Top Up Existing Plan’ put in the amount you want to add and click submit. 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