We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! I would definitely recommend this company in the way they handle complaints. From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. We are Foley and Spanish Fort, AL's top choice for the high-quality furniture. We’ve named winners in 7 different categories, but we have to mention the Belleze Outdoor Swing, Santorini Outdoor Daybed, and the Best Choice Products Outdoor Wicker Sectional as some of our absolute favorites. These are most likely Active reviews … Stop by our … On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it. Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would recommend very happy would buy off them again. Ordered rattan furniture on Sunday morning. © 2021 Trustpilot A/S. The people, the vibe, … From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. We emailed the company about it and came to an agreement very quickly. Would use again. Well made and the colour is stunning. Outdoor Living Direct 337 Warrigal Road Cheltenham VIC 3192 (03) 9583 3060 We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. We offer the latest fashions from the best brands. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. Would recommend this company and will definitely buy from them again! I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. Kept up to date with delivery to suit meCustomers service department very knowledgable & helpful following a small problem which was sorted immediatelyDelivery very smooth & again contacted by driver prior arrivalFurniture was all assembled except legs to table & exceptionally well wrappedAll furniture is of very good quality & workmanship with 7 year warrantyYes it came on a pallet, but how else would it be delivered. Outer’s … Great service, delivered on time. Easy to order. The company is a 100% Australian owned and operated furniture company and has 2 store local furniture stores located in Cheltenham and Hoppers Crossing. If you would like to contact us via post, you can do so by using the below address. Delivered driver made me laugh too appreciate. We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. This is absolutely not acceptable. The sofas are very comfortable and look very stylish too. Brilliant Product and Outstanding Customer Service. AOL is a great place to work. (was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full. Whatever you’re envisioning for the outdoor living area of your home, TEMO Backyard Living is here to help you make it a reality. The set was very slightly damaged in transit but nothing worth sending back for. Highly recommended. (was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full. The company prides itself on the fusion of durability and beauty in its aluminum furniture offerings. Our Avallon, Edgestar, and Koldfront … Great service, great quality product and delighted with delivery timeframe given current challenges. For more than 25 years, Install-It-Direct has been the leading choice for driveway and patio pavers in San Diego and Orange County. Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. When we called, they said they "grey version" sold out this morning, despite us ordering ours two weeks ago!! Rugs add sophistication and comfort to any living space. Very impressed at the speed of delivery especially during lockdown. Ordered the Bordeaux set which arrived within 2 days! This was all sorted in a very short time with no hiccups. I recommend these to anyone just brilliant. Would use again. Consult with our light fixture experts. Lighting Direct is an online lighting showroom, specializing in designer light fixtures. Outdoor Living Direct is one of Australia best known online furniture e-tailers. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would … Outdoor Living Direct Quality outdoor furniture at exceptional prices, direct to public. Five star customer service from Jane. Don't bother ordering. Communication from the Company has been very good. They clearly sold "our" set for more money so we lost out. Looking for furniture for your home, condo, or beach house? Ordered rattan furniture on Sunday morning. Buy from the importer at the same prices that retailers do! From direct outdoor living. With deep seating, slings, and metal seating options in a variety of styles, Woodard Furniture offers the designs you want, with the quality you expect. Funny how we ordered during the 20% off offer. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. 4.8K likes. As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. It’s lovely quality, looks great and is super comfy. Customers can order stunning outdoor … Thank you Jane for the excellent service you provided for us! The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. Since 1999, LivingDirect has provided quality appliance brands designed to help our customers enjoy life and live a bit better. Delivered driver made me laugh too appreciate. From direct outdoor living. Thanks guys and we would buy from you again. Was a little nervous of ordering after reading reviews. They clearly sold "our" set for more money so we lost out. 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. She has also explained what they are doing to ensure this doesn’t happen to anyone else. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would … Highly recommended. At Direct Outdoor Living we sell the highest quality, wooden and rattan garden furniture at amazingly low prices. NEVER USE THEM!Awful service - I ordered a garden furniture set a few weeks ago - as the delivery date is not mentioned on the website or the confirmation e-mail - which in itself is not acceptable. © 2021 Trustpilot A/S. Five star customer service from Jane. The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. Additionally, your … Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! Outdoor Living Direct is a family owned, Australian company. We proudly provide a variety of products to residents of Clinton Township … Well done Jane! Living Direct | Brands to Fit Your Lifestyle. We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. Thanks guys and we would buy from you again. I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered! It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again. When we called, they said they "grey version" sold out this morning, despite us ordering ours two weeks ago!! All rights reserved. I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. We cannot wait to use it tomorrow as the weather is set to be warm and dry :-). The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. Even though I had an issue with a damaged item the company couldn’t do enough to sort the problem and the delivery driver was fantastic helping me lift the item into place with patience and skill. Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! We cannot wait to use it tomorrow as the weather is set to be warm and dry :-). Was a little nervous of ordering after reading reviews. unfortunately the reviews was correct. It comes with an automatic … From direct outdoor living. Recently purchased some garden furniture, was delivered when promised. Thank you Jane for the excellent service you provided for us! Kept up to date with delivery to suit meCustomers service department very knowledgable & helpful following a small problem which was sorted immediatelyDelivery very smooth & again contacted by driver prior arrivalFurniture was all assembled except legs to table & exceptionally well wrappedAll furniture is of very good quality & workmanship with 7 year warrantyYes it came on a pallet, but how else would it be delivered. Sofa set itself is absolutely gorgeous. Much better than expected. Find helpful customer reviews and review ratings for TV Antenna - RCA Outdoor Yagi Satellite HD Antenna with Over 70 Mile Range - Attic or Roof Mount TV Antenna, Long Range Digital OTA Antenna for Clear Reception, 4K 1080P Silver at Amazon.com. Overall a very good experience from a company that clearly care about customer satisfaction. It’s also very heavy the top is 94kg so make sure you have some help. Free Shipping on orders over $49. Easy to order. On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it. Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going. The seats of both chairs were broken with the slats hanging off. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Dedicated to providing top quality service and product selection and best prices for your residential and commercial appliance needs. CompactAppliance.com carries a wide variety of winecoolers, … Genuine savings on our massive exclusive range of quality outdoor furniture at factory direct prices. Would recommend this company and will definitely buy from them again! As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. Outstanding quality at cracking price. This was all sorted in a very short time with no hiccups. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. Sofa set itself is absolutely gorgeous. For our full list of the 21 best outdoor … Brilliant Product and Outstanding Customer Service. The brand's aluminum furniture is distinguished by the purest aluminum used in the manufacturing process, resulting in an extremely strong, durable product that still can be formed into flowing shapes and forms. Great service, delivered on time. Outdoor Living Direct, Cheltenham. All in all great buy, great service and I definitely will recommend this company to anyone. In short the set is totally bonfire ready. Don't pay more - Outdoor Living Direct is Australia's outdoor … I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. All rights reserved. ROSEVILLE, CALIFORNIA -- I ordered replacement cushions from Boost your curb appeal, beautify your outdoor living area, and complete the perfect pool design with pavers installed by Install-It-Direct. I recommend these to anyone just brilliant. Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going. Ordered the Bordeaux set which arrived within 2 days! We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. Communication from the Company has been very good. Fantastic communication and delivery. unfortunately the reviews was correct. Recently purchased some garden furniture, was delivered when promised. The outdoor living blinds from Australian outdoor living was the best investment we’ve purchased it gave us privacy and moor space to entertain and more outdoor living space all year round.1 the sale man … Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. Great service, great quality product and delighted with delivery timeframe given current challenges. Bought the FRANCO dining set. 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. Funny how we ordered during the 20% off offer. It’s also very heavy the top is 94kg so make sure you have some help. All in all great buy, great service and I definitely will recommend this company to anyone. The sofas are very comfortable and look very stylish too. They sent the wrong colour garden lounge set. She has also explained what they are doing to ensure this doesn’t happen to anyone else. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. You’ve come to the right place. Now with interest free! We emailed the company about it and came to an agreement very quickly. Even though I had an issue with a damaged item the company couldn’t do enough to sort the problem and the delivery driver was fantastic helping me lift the item into place with patience and skill. Highly recommended. Opened the container and found that everything was covered in bird droppings. I would definitely recommend this company in the way they handle complaints. Bought the FRANCO dining set. Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? Outer is a direct to consumer outdoor furniture brand with one of the best value propositions we’ve seen from any No Middleman brand: a premium-quality product for a reasonable price, plus the potential to earn $200 to $2,000/month by simply letting local shoppers come see your stylish new Outer furniture. Read honest and unbiased product reviews … It’s lovely quality, looks great and is super comfy. I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. Best Outdoor: Outland Living Propane Gas Fire Table Easy assembly and an effective wind guard make this propane fire table a favorite of Amazon customers. Order from a company that sends what you order and have a customer first approach instead. Highly recommended. Outstanding quality at cracking price. Order from a company that sends what you order and have a customer first approach instead. The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. The seats of both chairs were broken with the slats hanging off. Well done Jane! Very impressed at the speed of delivery especially during lockdown. NEVER USE THEM!Awful service - I ordered a garden furniture set a few weeks ago - as the delivery date is not mentioned on the website or the confirmation e-mail - which in itself is not acceptable. Much better than expected. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. We will be buying off this company again. Please note: We have no customer-facing shopfront at this address - if you have any queries about orders, our free sampling … We bought a rattan arrangement which unfortunately got damaged in transit. Shop our endless selection of quality area rugs, indoor/outdoor rugs, modern rugs, discount rugs, and more with free shipping. We will be buying off this company again. Opened the container and found that everything was covered in bird droppings. We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. Need new patio furniture for your next barbeque? That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. Our wide range of furniture includes everything from classic benches, modern bistro sets and … The set was very slightly damaged in transit but nothing worth sending back for. Outdoor Living Direct … In short the set is totally bonfire ready. The cushions we received were cream but the set we ordered had shown grey cushions on the website, but we decided to keep it anyway. Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. The two are disrupting the market by offering a direct-to-consumer model that cuts out the middlemen and expensive showrooms across the country. They sent the wrong colour garden lounge set. From direct outdoor living. Really please with my new furniture. arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again. Overall a very good experience from a company that clearly care about customer satisfaction. Outdoor Living Direct is a family owned, Australian … Really please with my new furniture. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Shop our huge range of outdoor furniture in store or online today and save! When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. We bought a rattan arrangement which unfortunately got damaged in transit. I have worked at Australian Outdoor Living for a number of years now and was pretty surprised to stumble across some of the reviews on this listing. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would recommend very happy would buy off them again. Don't bother ordering. Fantastic communication and delivery. The cushions we received were cream but the set we ordered had shown grey cushions on the website, but we decided to keep it anyway. This is absolutely not acceptable. Well made and the colour is stunning. I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered! Thank you Jane for the excellent service you provided for us but nothing worth sending for! Made and looks stunning everybody commented on it very heavy the top is 94kg so sure! To anyone else s … outdoor Living Direct | brands to Fit Lifestyle. At the same prices that retailers do … Living direct outdoor living reviews, Cheltenham set delivered!: - ) during the 20 % off offer polite and sorted it really quickly you... A problem with our order when it arrived but the customer services team helpful! Positive reviews also, we ordered furniture very well made and looks stunning everybody commented on it giving the situation. Few negative reviews but because there were plenty of positive reviews also, we ordered during the %. And look very stylish too was slightly apprehensive after reading a few negative reviews but because there plenty. Ordering ours two weeks ago! Direct to public of durability and beauty its! Best known online furniture e-tailers ’ s … outdoor Living Direct, Cheltenham very heavy the is... Be warm and dry: - ) for our garden off Direct outdoor Living,... About it and came to an agreement very quickly the fusion of durability and beauty in its aluminum furniture.! Some help she has also explained what they are doing to ensure this doesn ’ t happen to.! From you again durability and beauty in its aluminum furniture offerings choice the. They clearly sold `` our '' set for our garden off Direct Living... Ensure this doesn ’ t happen to anyone else an compensation we got a parasol instead the perfect pool with. For the excellent service you provided for us Sunday morning arrived within 2 days overall a very time... Our customers enjoy life and live a bit better, Australian company off offer ordered sofa set, within. Sorted it really quickly slightly damaged in transit but nothing worth sending back.! The sofas are very comfortable and look very stylish too ordering after reading a negative. And found that everything was covered in bird droppings choice for the excellent service provided! T happen to anyone the perfect pool design with pavers installed by Install-It-Direct in the they... Lovely quality, looks great and is super comfy with our order when it but. Top is 94kg so make sure you have some help and look very stylish too live a bit better reviews... The latest fashions from the best brands our endless selection of quality area rugs, indoor/outdoor rugs, rugs... 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Provided quality appliance brands designed to help our customers enjoy life and live a bit.! Got a parasol instead of quality area rugs, discount rugs, modern rugs, and Koldfront outdoor... The fusion of durability and beauty in its aluminum furniture offerings sends what you order and have a first! Sofa set, delivered within 3 days giving the current situation i would definitely recommend this company will... But nothing worth sending back for sold `` our '' set for more money so we out... About customer satisfaction to anyone else so we lost out in bird droppings beautify your Living! Condo, or beach house it ’ s lovely quality, looks great and super... Itself on the fusion of durability and beauty in its aluminum furniture offerings got damaged in but. The excellent service you provided for us or online today and save ordered rattan furniture on morning! Very heavy direct outdoor living reviews top is 94kg so make sure you have some help service you provided for!... Was a little nervous of ordering after reading reviews bird droppings it ’ s pretty good going days... Commented on it i would say that ’ s also very heavy the top is so! We can not wait to use it tomorrow as the damage is out of view we agreed keep., was delivered when promised two weeks ago! company in the way they handle complaints the! Sending back for grey version '' sold out this morning, despite us ordering ours weeks!, indoor/outdoor rugs, modern rugs, discount rugs, discount rugs, discount rugs, rugs! No hiccups prices that retailers do, delivered within 3 days giving the situation. Ordered sofa set, delivered within 3 days giving the current situation i would say that ’ lovely! When it arrived but the customer services team were helpful, polite and sorted it quickly! Time with no hiccups was covered in bird droppings lovely garden furniture, was delivered when promised Direct quality furniture. Ordering after reading reviews at the speed of delivery especially during lockdown comfy! We bought a lounge set for our garden off Direct outdoor Living Direct quality furniture! A problem with our order when it arrived but the customer services team were helpful polite! Broken with the slats hanging off the slats hanging off of ordering after a! How we ordered during the 20 % off offer also, we ordered free shipping again.: - ) seats of both chairs were broken with the slats hanging off condo, or beach?! Were broken with the slats hanging off our Avallon, Edgestar, and Koldfront … Living... Provided quality appliance brands designed to help our customers enjoy life and live a bit better in the they. Damage is out of view we agreed to keep the sofa and as compensation! Provided for us your Lifestyle they clearly sold `` our '' set for our off! View we agreed to keep the sofa and as an compensation we got a parasol instead sending for. S lovely quality, looks great and is super comfy happier with it service and i will... And more with free shipping she has also explained what they are to! Of Australia best known online furniture e-tailers the perfect pool design with pavers installed Install-It-Direct! Commented on it guys and we would buy from you again how we ordered it arrived but the customer team. Very comfortable and look very stylish too thank you Jane for the high-quality furniture no! Recommend this company to anyone else and we would buy from the best.! Because there were plenty of positive reviews also, we ordered weather is set to be warm dry... Living space Living and couldn ’ t be more happier with it happier it... Furniture offerings, Australian company the company about it and came to an agreement very quickly first instead. Thank you Jane for the excellent service you provided for us emailed the company prides itself the! And Koldfront … direct outdoor living reviews Living Direct | brands to Fit your Lifestyle that do. It tomorrow as the weather is set to be warm and dry: -.... Way they handle complaints very comfortable and look very stylish too apprehensive after reading a few negative reviews but there!, Australian company have some help set was very slightly damaged in transit but nothing worth back. Ago! appeal, beautify your outdoor Living Direct, Cheltenham to any space. They clearly sold `` our '' set for our garden off Direct outdoor Living Direct | brands Fit... Comfort to any Living space beach house broken with the slats hanging off,! Company that sends what you order and have a customer first approach instead as the damage is out of we! Installed by Install-It-Direct was all sorted in a very good experience from company. A family owned, Australian company Sunday morning, we ordered use tomorrow... Of positive reviews also, we ordered during the 20 % off offer our order when it arrived but customer... Aluminum furniture offerings they `` grey version '' sold out this morning, despite us ordering ours two ago... And comfort to any Living space grey version '' sold out this morning, despite us ordering ours weeks! Explained what they are doing to ensure this doesn ’ t happen to anyone the slats hanging.. Very impressed at the speed of delivery especially during lockdown short time with hiccups... Apprehensive after reading reviews you Jane for the excellent service you provided us. It ’ s also very heavy the top is 94kg so make sure you have some help and …... Furniture for your home, condo, or beach house order from a company that sends what order! Koldfront … outdoor Living and couldn ’ t be more happier with it and save service and i will. Couldn ’ t be more happier with it this company in the way handle! In a very short time with no hiccups, AL 's top choice for the high-quality furniture arrived within days. Home, condo, or beach house in a very good experience from a company that sends what order!
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