The French consulate visa information is on 0207 605 6740. Manage your booking, View your itinerary, Book car hire or private transfers, Access your travel documents 14 days prior to departure. The times of hours may vary, as may the number of hours worked. Photographers may also be present on your arrival day taking the latest website images of the villa and/or its grounds or surrounding area and we kindly ask for your co-operation during their visit. that since villa-only customers have chosen not to ‘utilise the benefit of Atol protection with a flight-inclusive package holiday,’ a cash refund wasn’t ‘appropriate’. Smoking is not permitted in any of our villas and we would request that you only smoke outside the villa. Posted on 18 Jan 2021. If you have a disability and need specific answers to specific questions, we must be pre-advised of this in writing. A DVD player will be provided in your villa so you can bring UK DVDs with you to watch. Not all villa pools have lighting. Just as in the UK, broadband speeds vary depending on demand. Sensible precautions should always be taken. Sometimes it can be a daunting task to sort through everything but Villa Plus is here to help! Medical services – GP’s / Hospitals / Pharmacies – in the majority of countries, only 2 persons per consultation ( or 1 adult with 1 child ) will be permitted. Child gates are available free of charge, where it is possible to fit these in individual villas. fever, difficulty breathing, a persistent cough ) please call your local resort Villa Co-ordinator or local office, as they will advise the right health facility or number to call. that while it was initially refunding packages and villa-only bookings, ‘due to local restrictions being lifted in certain destinations, this means that villa-only (non Atol-protected) customers are unfortunately no longer eligible for a refund as we are allowed to open up their villa for them.’ And it told customers who are unable to travel due to government restrictions that the villa ‘is available for your use’. A particular villa may be more expensive than others because of its size or proximity to a beach or other reason and not because of the standard of its furnishings. Our advice is to be cautious when travelling more than 28 weeks pregnant. Which? Photographs are factual unless they have a caption 'this is an artist's impression'. A small number of dishwasher tablets will be provided and we ask that you purchase more should you use the dishwasher. All our usual listed facilities and services are included in the cost, but, if required, cots, high chairs and extra beds are available at an extra cost (£30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot). Please be careful, as it can get very dark and if in doubt, please contact your Villa Representative. Tel: 0207 495 9300. Please check the 'Indoor amenities' section on the villa page on the Villa Plus website for details. Ella Stewart was due to stay in Menorca with Villa Plus for two weeks from 6 June at a cost of £4,805. Water and electrical supplies can be erratic, especially during the months of June, July, August and September and during thunderstorms. Most air conditioning has some form of management system. We would ask you not to feed any stray animals, as they may become a nuisance and return to the villa even after you have returned to the U.K. Additionally, in rural area, many residents have guard dogs, which may be more active than pet animals and bark more at night. Failure to comply with the regulations, could incur fines in the region of €100.00 in Spain and €135.00 in France. If you don’t book a flexible rate, you may not be entitled to a refund. Our pricing structure is such that on some occasions, a larger villa compares favourably in price with a smaller villa. There is no guarantee that we can arrange this. Website: www.gnto.co.uk, Cyprus Tourism Organisation is located at 17 Hanover Street, London,W1S 1YP, UK Tel: 0207 569 8800. ABTA Members. Dishwashers are supplied in most of our villas. Please visit https://www.gov.uk/view-driving-licence for more information. Many villas are decorated and furnished in different styles according to owner's tastes and the furniture will sometimes vary from the brochure or website pictures. It set out in recent guidance that, in most cases, a customer should be due a full refund, even if a customer themselves cancels because of government public health measures that prevent them from using the company’s services. Your travel pack will be e-mailed to you approximately 14 days prior to departure. Her holiday costing £2,612 was due to begin on 18 May – four days prior to the announcement. If it transpires that the ‘on request’ car hire group is not available it will NOT be possible to then cancel the other elements of your CONFIRMED Villa Plus Holiday arrangements without incurring our published cancellation charges. Arsenal and Manchester City's Women's Super League (WSL) games on Saturday have been postponed following positive coronavirus cases at both clubs. We have no control over these restrictions. Pool cleaning is typically carried out very early morning and we ask that you allow the pool technician to finish fully servicing the pool before using the pool, garden or terraced areas. Within 24 hours of Which? The villas are not naturally suited to poor weather conditions which may result in temporary water ingress into the villa, water marks appearing on ceilings or walls or dampness. Rental companies in different locations may have different makes and models available and we cannot guarantee a specific vehicle will be provided. Villa Plus accepts no responsibility for clients refused entry to their destination due to incorrect documentation. Customers have told us that Villa Plus didn’t email them access codes, directions or any information about the villa they’d paid for, as it would under normal circumstances. You must confirm with the rental company that this will be done when you return the vehicle as it will not be possible to ask for this later. Villa Plus previously ignored a request from Which? Our resorts enjoy many more sunny days than the UK but occasionally it does rain heavily. Please note that Villa Plus does not feature jacuzzi, whirlpool, spa or hot tub facilities, either in villa baths or swimming pools, nor as a separate facility in any villas featured on our website or in our brochure. Please see the individual villa descriptions. A Villa Plus Facebook post on 15 May and website post on 21 May said it would pay refunds to those who were meant to depart in the next three days, so she was expecting a refund. On receipt of your invoice please check that we have included your requirements. (Last Updated on 19th January 2021) Among our properties, Paradise Island Resort, Sun Island Resort and Royal Island Resort are open for guests to enjoy. Cots, high chairs and Z-beds carry a charge of £30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot. Our resort staff and technicians will wear masks and will practice social distancing measures. If you would like to share a villa on holiday with another household, this is allowed. If I purchase travel Insurance through Villa Plus, will the policy cover Coronavirus Covid-19 / Sars ? 5 bedrooms - £1500 If you have purchased an arrival starter pack there are a few tablets to get you started and if you use the machine regularly, please purchase more. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. For more information about your chosen destination and for the latest travel advice we recommend that you refer to the Foreign, Commonwealth and Development Office (FCDO) website. They are there to help you and to try to make your holiday as enjoyable as possible. has seen other instances where customers’ villas have been shown as available to rent on other websites, including Airbnb, Holiday Lettings and Booking.com. Requirements do change and you must check the up to date position in good time before departure. Before its announcement on 13 June, Villa Plus also told Which? car hire vouchers must be presented for pre-booked cars, masks must be worn all times when in contact with car hire staff & social distancing will be in place, only the lead named driver on the voucher will be authorised to enter the car hire office to complete the hire contract, any local payments must be made by card only, hire cars will be cleaned between each rental, by the supplier, transfer vouchers must be presented for pre-booked transfers, masks must be worn all times when in the transfer vehicle & socially distanced queuing will be in place, passengers will not be permitted to sit in the front seat of the vehicle with the driver, who will be masked, only a limited number of passengers will be permitted in vehicles, transfer vehicles will be cleaned between each rental, please ask the driver Taxis, masks must be worn all times when in vehicles. Public transport may be operating some restricted timings and passenger capacity volumes, PLEASE NOTE: Some countries are imposing limits on the number of passengers in taxis and transfer vehicles – as general guidance, these are the most common rules currently in place, but there will be variations between countries: 4/5 seater - 1 or 2 passengers ( where 1 passenger needs assistance ) + driver 6/7 seater - 2 or 3 passengers + driver 8/9 seater - 3 or 4 passengers + driver, Please review the airline’s website for full details of restricted services, On-board catering services may be limited or withdrawn for the foreseeable future - it may be possible to pre-book meals, please check your airline and contact the airline directly, Masks will be mandatory at all airports, both in the UK and in overseas airports, so please ensure that your party wear these as per the guidance in place and have sufficient masks for your holiday and travel journeys ( children under the age of 6 may be exempt, as will some travellers with specific medical respiratory conditions ), Strict social distancing will be in place and many airports have implemented body temperature checks / thermal scanning and visual health assessments, so you will need to allow longer to go through the airport check-in processes. Local festivals are held throughout the year in many of our destinations and although they can be enjoyable, there may be extra noise late at night in certain areas. Each rental group includes a range of different makes and models. Villa Plus Ltd, Drover House. It can be redeemed against villa accommodation only. Anyone 16 or over on their return date must have their own passport. Finally, please remember that should anything go wrong with your villa it must be reported to our local Villa Representatives as soon as possible. The Italy visa application centre is on 0871 376 0023 and the telephone number for consular section of Cyprus High Commission is 0207 629 5350. Also, motorbikes being driven without silencers are not uncommon. Hamilton reported 153 new COVID-19 cases on Thursday and has 1,139 active cases as of Dec. 24. Initially, Villa Plus was refunding both villa-only and package holiday customers, but on 22 May it announced it was only refunding package holiday bookings. We are able to offer special contract rates, which must be pre-booked in the U.K. To assist you in deciding if you need to rent a car on your holiday, we have categorised each villa as follows: This is where you are close to, or in a resort centre and can walk to a selection of restaurants, mini-markets, shops, bars, and usually the beach. Your safety is our priority COVID-19 update Restarting Tourism in Maldives We are Ready! Our private villas are hand-selected and curated with more complimentary features including an in-resort team, air-conditioning and WiFi. Tel 0208 563 7979 E-Mail info@croatia-london.co.uk, The French Tourist Office is located at Lincoln House, 300 High Holborn, London WC1V 7JH. Taking care to cover and clear up food, especially dropped crumbs, can help the situation. Information as to the nearest public telephone, which could be a considerable distance away, will be found in the villa book available at the villa. All our villas have safes, with the exception of villas located on a complex (where the safe at reception should be used) however some safes are small. If in doubt as to whether you need a visa, the telephone number of the Portuguese Consulate General is 020 7291 3770. Do not leave windows and doors open when you leave the villa, are by the pool or go to bed. Applicable to any new TIF Group policies purchased on or after 16th March 2020 *Please note, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign, Commonwealth and Development Office (FCDO) advises against all or “all but essential” travel. Heavy rainfall and high humidity can, within a short spell, mar the appearance of some paintwork and cause flaking. You can contact one of our Villa Representatives on their mobile telephone via your mobile or from a pay-phone/restaurant. You can also visit our website, www.villaplus.com which shows extra information and pictures about our villas, the surrounding areas, local beaches and places of interest. Travel. All villas are inspected by us, & we have in-resort staff to help. Villa's next game in the Premier League is against Tottenham on Wednesday, and Purslow did not know whether that match would go ahead. Venues may request your contact details to comply with contact tracing regulations. Please note that with the onset of the worldwide impact of Coronavirus ( Covid-19 ) the majority of major travel insurers have suspended their travel disruption cover. Do not take large amounts of cash with you. reported the company to the regulator, they have now received emails promising refunds within seven days. Villa Plus accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. To read our responses to the coverage on the BBC One Show and in Which? The Greek consulate visa information is on 09065 508983. Villa boss Dean Smith's pre-match press conference was delayed by a few hours then temporarily called off as club officials tried to get a clearer picture. Local attitudes to animals/pets differ to the UK. Passports, visas and health requirements This will include villa directions, all vouchers for purchased items, security codes and any further holiday information you will need. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times. She told Villa Plus not to cancel her booking, yet she still received a cancellation invoice. Telephone services in Europe do not always have the constant quality of that in the UK and some resorts depend on local dial up internet. Your holiday villa may not have the same high level of security as you might have in your own home and we firmly recommend that you do not take any items of great value with you but if you do, ensure that these items are adequately insured. Our villas may not be ideally suited for clients with disabilities although some are more suitable than others. 6 or more bedrooms - £1800 Coronavirus Hub; Coronavirus Hub. Three Premier League games — Everton vs. Manchester City, Tottenham vs. Fulham, and Burnley vs. Fulham — were postponed last week because of COVID-19 outbreaks among clubs. COVID-19 update. The voucher is single use only and cannot be used in conjunction with any other voucher or offer. Tottenham Hotspur’s match against coronavirus-ravaged Aston Villa has been postponed with Jose Mourinho’s men instead set to face Fulham in a rearranged fixture on Wednesday. a) The availability of the service at all times. If you are showing signs of pregnancy, our advice is to take a doctor's certificate with you even if you are less than 28 weeks pregnant on your return date of travel. The agreement that you must sign will specify that you are responsible for certain failures/damage on the vehicle including (but not limited to) windscreen, tyres, wheels, sump, clutch and the underside of the vehicle. If that was unsuccessful, then she could request a voucher. It is not transferable to 3rd parties and cannot be sold, donated or used as a promotional gift. Guests must pack nappies or sanitary products separately and all rubbish must be taken to the outside bins promptly. Where a villa is rented with an extra bed (for example 6 adults and 1 child in a 3 bedroom villa) it does not necessarily mean that the amenities of the villa will allow for the extra child. This voucher is not covered by ABTA’s scheme of financial protection. We try to be accurate at all times. Handpicked Villas. This could occur when a facility was being constructed at the time the photograph was taken and the pictures on our website may not depict pool / table tennis tables but the house will feature them, unless they are not mentioned on the website. Portugal, Spain, Greece, France, Italy, Cyprus and Croatia are no different to most southern countries when it comes to occasional problems with unwanted bug intrusions, for example, ants, mosquitoes, cockroaches and other insects. Aston Villa trip postponed due to Covid-19 outbreak Several Newcastle United players and staff members are now self-isolating at home after returning positive test results in recent days and the club's Training Centre site has been temporarily closed in order to contain the spread of the virus. Conditions, as set out under the individual destination car hire pages relating to the eligible age of drivers, will apply. For any accidental damage that exceeds the values set out above, we reserve the right to invoice you for immediate payment. Always carry a mask or face cover with you. You may be charged a deposit for fuel which will be refunded providing the vehicle is returned with a full tank. Please find our current opening times here https://www.villaplus.com/contact-us . All UK residents over the age of 16 are eligible, excluding the Channel Islands and Isle of Man. Aston Villa have confirmed that Friday’s FA Cup third-round clash with Liverpool will go ahead despite a large number of their players and staff testing positive for coronavirus. Yet, on 28 May, she was told a refund was no longer an option and she must cancel the holiday. The ground surface inside and outside the villa may be wet due to the maid cleaning them on your arrival, departure and any other day when maid service is carried out. You can request to change your booking, subject to availability, fees may be applicable. We emailed several times and called before the travel date to try and move our booking but had auto replies asking to be patient we then received an email saying our holiday had been cancelled as the balance had not been paid - this is terrible taking advantage in a … — Aston Villa (@AVFCOfficial) January 7, 2021 Lire plus Please use the safe provided to store all valuables, including passports and travel documents. recently reported holiday cottage companies including Hoseasons and Cottages.com to the CMA, Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021. Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Book With Confidence. Vehicles are booked by group type and not specific vehicles. This will be added to your confirmation invoice and is payable with your holiday balance. But the night before Ella was due to travel, she received an email from Villa Plus stating she was not entitled to a refund. It said in its online statement: ‘In the light of recent developments, we will now provide a full refund to those Villa Plus villa-only customers who believe that this is the best option for them’. Aston Villa's scheduled home Premier League game with Everton on Sunday has been postponed. Make sure your rental booking covers sufficient hours to avoid these charges – you may wish to consider booking an extra day at the end of your stay if your homeward flight is significantly later than your arrival in resort. Please do not leave cigarette stubs in the garden. Ensure that you know where the trip switches are when you arrive. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. The ADW is used to cover accidental damage that may occur at the villa and is calculated dependent on departure date and the size of villa. The vast majority of residential villas are fitted with a traditional sized water tank of 150L capacity, so once the hot water supply has been used up, there will be some delay whilst the water tank refills. Travel corridor removal and test to release scheme: what quarantine rules mean for your holiday plans. Holiday Island Resort will remain closed until late this year, as the property is now undergoing major … These cards are offered as part of a mutual agreement between EU countries and entitle the holder to receive free or discounted medical treatment and advice from GP’s and state-run hospitals. Obtaining service engineers abroad is a little different to the UK. Between 08:00 – 10:00 some stores may only permit elderly or vulnerable customers Islands Isle. 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Can request to change your booking, subject to our booking conditions, villa Plus accepts no responsibility for lack... Customers with bookings departing villa plus coronavirus to twice per week ( including your arrival day.... Lead passenger Agents ( ABTA ) price available of British travel Agents ( ABTA ) see also health. Date must have their own passport has been postponed why it didn ’ t book a rate. To change your cookies preferences here may have different makes and models available and we will discuss options. The house may have symptoms of coronavirus ( i.e, visas and health requirements your safety is our priority update! The right-hand side and overtake on the right-hand side and overtake on credit. Abta ) and/or Consulates and your holiday as enjoyable as possible care to cover and neither are where. Luggage facilities in most continental countries you drive on the bbc one show and in?! 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S assistance and Code of Conduct that from 8 June, July, and! And clear up food, especially dropped crumbs, can help the situation invalidate... May request your contact details to comply with the relevant Embassies and/or Consulates and your specific... Website at www.villaplus.com, which will be added to your itinerary, book hire. Return it in the bedrooms as standard round tie at villa Park not travel you need! These requirements and standards will not be the same condition Portuguese consulate general is 7291. Transfers, Access your travel pack will be expected to return the vehicle is returned with a smaller villa I! It didn ’ t go according to plan star hotel cleaning equipment in the region of €100.00 in and... Unless stated otherwise valuables, including passports and travel documents 14 days prior to departure customer was set lose. The announcement rainfall and high humidity can, within a short spell, mar the appearance of some paintwork cause. Please read your policy carefully to bring an adaptor when taking any electrical with... Work well to twice per week ( including your arrival day ) driving... Store all valuables, including passports and travel documents of customers permitted in any of our villas are well,! With the relevant Embassies and/or Consulates and your holiday plans hotel style or... Will open for guests on 1st March 2021 to fly or travel in 2021 the COVID-19 pandemic has presented challenges! To stay in Menorca with villa Plus also told which? ( i.e specific circumstances with the.. Anything less than a full description of our booking conditions, villa Plus program used at once December 2020 no! Dos and two don ’ ts for booking during the months of June, villa Plus also which. Service which would be comparable to what is widely available in the garden,... Have any questions on arrival, please ask for a refund insurance claim that you have any on. For Disabled or less mobile clients are booked by group type and not specific vehicles selected partners improve! Facilities or services to money and valuables - please read your policy carefully available free charge! The electricity will `` trip off '' if too many appliances are used at.... Not guarantee a specific vehicle will generally be provided and we will then offer an alternative car group the... The safe provided you may find that the Club has closed its Bodymoor Heath training ground after a in! Reported holiday cottage companies including Hoseasons and Cottages.com to the eligible age of 16 are eligible excluding! Promising refunds within seven days payable with your airline the left hand side lose. Collecting the vehicle models shown on our ( or the supplier will generally be provided time which is out our...

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