Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. 1. In some Resorts, where accommodation is from our exclusive contract, we can obtain precise information for you if required, however this will not be possible if accommodation is on a nonexclusive basis. There may be a small additional charge for VAT. This will impact ANY NEW insurance policy that you purchase through Villa Plus with immediate effect from 16th March 2020. When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We also have no liability in the following situations: (i) where the arrangements cannot be provided as booked due to 'force majeure' /circumstances beyond our control. A change of your holiday dates will be treated as a cancellation of your booking and the appropriate cancellation charges will apply. (iv) where any loss or damage relates to any services which do not form part of our contract with you. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution ( APC ) we pay to the CAA. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. Additionally, any accommodation sourced on a non-exclusive availability basis, may differ from our website images and the accommodation supplied. Where we are aware of specific local charges, we will display these against each property and these charges will be payable at check-in. Should you have a problem on your holiday, it is a condition of booking with us that you must report it to our local Villa Representative and the supplier of the service(s) in question, promptly. (g) Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort. Throughout these conversations, Villa Plus did not mention to Lindsay that the Bellavista villa would not be available. British Travel Awards Win. Please note we accept no liability for any item / arrangement not confirmed on our invoice. Any changes to your individual method of transport and timings, will not entitle you to cancel or change your villa arrangements without paying our normal charges. The scheme doesn't apply to claims which are solely in respect of physical injury or illness or their consequences. 8.9 . The complex is responsible for the quality standards and provision of such services and equipment and the staff operating them, in accordance with EU safety standards compliance and will operate to the local safety standards in the applicable country, which may not be the same standard as found in the UK. Bedroom configuration will vary and we endeavour to provide an accurate description of these. Sort and print your old holiday photos If you can’t get away … We value your privacy. Want to truly get away from the hustle and bustle? Most minor refurbishments and/or maintenance work being carried out at other properties in the area would not affect your holiday, however, where we are aware of work taking place that may reasonably be considered as significant and likely to seriously impair the enjoyment of your holiday. For European holidays you should obtain a completed and issued form EHIC prior to departure. Changes by us It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Furniture and fittings may sometimes vary from brochure or website photographs. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Please note: not all accommodation changes constitute a "significant" change and we do not compensate for minor changes. The latest timings will be shown on your tickets itinerary. You must notify us of your choice within 7 days of our offer. (i) The price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) The level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and, (iii) The exchange rates relevant to the package. Hotels.com is a leading online accommodation site. Cancellation of individual passengers detailed on the booking form will, in addition to attracting cancellation charges as detailed above, also mean the re - invoicing of the remaining people still due to travel. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. You must notify us of your choice within 7 days of our offer. However, Europe remains the home of the vintage villa. Advance Passenger Information: A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft, to the Authorities before the aircraft leaves the UK. If there is a significant change to your arrangements (i.e. Useful. Information regarding local medical or GP facilities will be available from resort reception staff. If we can provide the villa and other booked travel services with us, no refunds will be paid if customers are unable to reach their holiday destination, or choose not to travel. Villas in resort complexes will offer either a private or shared pool between 2 or more villas / properties ( please see individual villa description ) and will also feature communal pools, some of which may be seasonally heated - this will be specified in the resort’s website description and at the complex. Although we make every effort to ensure the information provide by us is accurate, all information has been provided by the specific resorts and therefore Villa Plus cannot take responsibility for any change to resort services that have not been notified to us. Solmar Villas 0800 7 999 888. We provide a selection of photos showing the interior and exterior of the accommodation featured, plus a range of photos of the complex and amenities / facilities available. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves. The scheme doesn't apply to claims which are solely in respect of physical injury or illness or their consequences. (7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. Because we begin planning the arrangements, we offer many months in advance, we must reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed. Until that date, for all non-EU passport holders you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. * These include: • Directions to your villa • Instructions on how to access and secure your villa • Contact numbers of your in-resort representative • Private transfer information (if booked) • Car hire voucher (if booked) Due to the current circumstances … In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. Please read your policy and take it with you on holiday. If we are unable to accept your booking or there is any reason why we are unable to process your booking we shall return your payment immediately. We are members of ABTA. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Villa Plus and its agents must be given the opportunity to resolve any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Villas, townhouses or apartments in resort complexes vary in size, design and style and will differ across destinations. If you take insurance with Villa Plus you will be sent a copy policy by post or email, or you will have agreed to download it from our website yourself. A card payment processing fee may be applied to your booking. We are working with Attraction World to offer you a range of theme parks, sightseeing tours, experience days and other activities across our wide range … We do not control such work, and we do not receive advance notice of when it will begin. You will have the option to either pay the increased price or, if this is not acceptable to you, obtain an immediate refund. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Occasionally changes may have to be made after a confirmation invoice has been issued, and we reserve the right to make changes at any time. Furniture and fittings may sometimes vary from brochure or website photographs. (c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel It is your responsibility to ensure receipt and to read it in order to accept or reject its terms and conditions. Email: info@villaplus.com. ADW ( Accidental Damage Waiver ) – this will not be charged in accommodation within our VP Resorts programme, however you will be asked to produce a valid credit card at resort reception check-in, as cover for any damages or extras. We reserve the right to alter the prices of any of the holidays shown on our website. Resort complexes will offer a range of additional services and facilities, all of which will be subject to availability. To make a booking, you must complete the booking confirmation pages on our website. Electrical units may be fitted with eco-sensors which will deactivate if no movement is detected and air-conditioning units may operate on eco-friendly hours to run at set time periods only. We reserve the right to refuse your booking should we not be able to accommodate your request, or if the booking has already been confirmed, cancel the booking in which case our standard cancellation charges shall apply. Resort complex pools may require swimmers to wear swim hats. You make your own choices on a villa holiday. Please note that at all times, the information on our website supersedes that in our brochure. Travel … Resort reception teams will be able to provide full information on their list of facilities, services, availability and prices for these. To confirm your reservation, you must pay the appropriate deposit (or full payment if booking within 12 weeks of departure), plus insurance premium if required as stated on the booking confirmation pages. Excellent . Insurance premiums and amendment charges are always non-refundable. Confirmation statement filters Accounts Capital Charges Confirmation statements / Annual returns Incorporation Officers Company Results (links open in a new window) Date (document was filed at Companies House) Type … The villa and the immediate area around your villa may have altered significantly. iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. The comforts and convenience of a villa-style holiday, coupled with the service and leisure facilities of a 5 star hotel. A binding agreement will only come into existence between you and us when we issue and dispatch a confirmation invoice to the party leader. Price Match. If we consider the work will have a significant effect on your holiday then you will be entitled to exercise the options shown in section B, for package holidays or section C for non-packages. For all information about swimming pools please refer to the 'Health & Safety' section of this website. d. the transferee agrees to these booking conditions and all other terms of the contract between us. Please note that Section B does not apply to non-package bookings. Our standard Booking Conditions additionally apply to all VP Resorts bookings. You and the transferee remain jointly and severally liable for payment of all sums. Except where otherwise expressly stated in these Booking Conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by "force majeure". Villa Plus accepts no liability if entry to these areas is declined, if customers fail to dress appropriately. (iii) where you incur any loss or damage that relates to any business activity or loss of opportunity. We are a Member of ABTA, membership number Y6093. Please tick the box below, to let us know if you'd like to receive these emails. The ADW is used to cover accidental damage that may occur at the villa and is calculated dependent on departure date and the size of villa. Please rest assured that this is something we will continue to monitor and will advise updates on our Brexit Advice information which can be found on our FAQ website page https://www.villaplus.com/faq. Villa Plus Ltd, Drover House. We appreciate your understanding in any such occurrence, as these are out of our control. A change of your holiday dates will be treated as a cancellation of your booking and the appropriate cancellation charges will apply. Would you like to continue with that booking? It is your responsibility to do this. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) or any change in the identity of the actual carrier(s) as soon as we become aware of this. 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